Answer: After you download the zip files, you can easily extract the contents so you can use them on your computer using the instructions below for your operating system. Windows Users: To unzip all the contents of the zipped file, right-click the zipped file, select Extract All, and then follow the instructions. Macintosh Users: Double-click on the zipped files and the files will be automatically extracted.
Answer: No we don’t! Our products are fully supported and we have never charged a dime for support since releasing our first product in 2009. If you require assistance our support staff are waiting to help you.
I forgot my password to access the members area. How can I login? Answer: Your username is the email address you used at time of purchase. To reset your password, go to the login page for your product (generally /login), enter your email address where it says "Reset Your Password". And if all else fails, submit a ticket and one of our rock star support agents will reset it for you!
Do I have to login to the support center each time I want to update a ticket or view a response? Answer: No! If you want to reply to a ticket, then you can just reply directly to the email. Our system will be updated (every 15 minutes) with new email replies. If you did not receive your login credentials you can either reset your password (on the /login page for that particular product) or submit a ticket for assistance.
Answer: In order to check your ticket we ask that you please login into the members area within 24 hrs and click on the “tickets” tab. There you’ll be able to view all of your open tickets. Once you’ve logged in, you’ll see the “My Tickets” tab. There you will be able to see any open tickets you have created. **Please note that you should not create more than ONE ticket per topic. You can continue commenting on the same ticket with any of your concerns over and over again without creating a new ticket. Keeping each topic on the same ticket thread will make it easier for our team to assist you. If your ticket has been “resolved” but you would like to add something or have an additional…
Do I have to create a new account to submit a ticket? Answer: Yes. Our support desk is independent of our existing product sites. Click Here to create a new account to access our support center.
Do I have to create a new account to submit a ticket? Answer: Yes. Our support desk is independent of our existing product sites. Click Here to create a new account to access our support center.
