Answer: Perhaps you should consider custom tailored VIP coaching. Having an experienced professional marketer help you build your business is the fastest way to help reach your goals. Whether you are just starting out or already earning some profits online, our expert staff can help you take it to a higher level! Our 1-on-1 VIP coaching is custom tailored to suit your exact needs and learning style. Obviously, this type of elite training is not free, but custom training packages can start as low as $500. Contact us for a FREE 30 minutes Consultation ==> Alex Internet Marketing Services If you are truly serious about building an online business and you’re not ready to make a large investment we can make it happen. We invite you to access some FREE…
How do I access these products? Answer: Most of these products and services are sold on separate websites. However, you can access some products and services by "clicking here". You can also find some of our flagship products by clicking this link ==> Alex ePublishing (we make it super simple for you). https://alexprospro.com/services/
Answer: YES. We continue to add new features to all of our flagship products and services. Customers receive free updates to all of our products.
If I submit a ticket on Saturday, when will it get answered? Answer: Our support desk is generally closed on weekends, but if it is a technical issue that is preventing your site from functioning properly then we have been known to jump on those types of emergencies. ???? Otherwise you can expect to receive a response on Monday (volume depending as we work on a First In, First Out system).
Answer: No we don’t! Our products are fully supported and we have never charged a dime for support since releasing our first product in 2009. If you require assistance our support staff are waiting to help you.
Answer: Any ticket you submit will be replied to. It is impossible for a ticket to go unanswered. Please do not post a duplicate ticket for the same reason. This will only have 2 people working on your ticket at 2 different times and can actually create a delay in response to you. If you have a delay in your response time outside of the times posted, you can email zanderhelpdesk@gmail.com or call (646) 470-7199. Finally, when creating a support ticket, please be as detailed as possible. Give the product, website, date and time you purchased, the price you paid, your receipt number, how you paid, along with a complete description of your problem. Feel free to include any screenshots or video you made to show the problem. We look…
Answer: Please note when you submit a help desk ticket, it may take up to 2 business days to get a reply back in normal circumstances. You may not get a reply on the weekend. While we still try to get back to you same day, please understand that there are certain circumstances that may create a backlog. Some tickets are beyond the scope of expertise of the General Support Desk Staff and may require the involvement of a specialist or programmer. If this is the case, they will respond to you to let you know that they have passed your information to a programmer and you should expect an answer in another 2 business days or less or you may get a reply directly from that programmer.
I forgot my password to access the members area. How can I login? Answer: Your username is the email address you used at time of purchase. To reset your password, go to the login page for your product (generally /login), enter your email address where it says "Reset Your Password". And if all else fails, submit a ticket and one of our rock star support agents will reset it for you!
Do I have to login to the support center each time I want to update a ticket or view a response? Answer: No! If you want to reply to a ticket, then you can just reply directly to the email. Our system will be updated (every 15 minutes) with new email replies. If you did not receive your login credentials you can either reset your password (on the /login page for that particular product) or submit a ticket for assistance.
Answer: In order to check your ticket we ask that you please login into the members area within 24 hrs and click on the “tickets” tab. There you’ll be able to view all of your open tickets. Once you’ve logged in, you’ll see the “My Tickets” tab. There you will be able to see any open tickets you have created. **Please note that you should not create more than ONE ticket per topic. You can continue commenting on the same ticket with any of your concerns over and over again without creating a new ticket. Keeping each topic on the same ticket thread will make it easier for our team to assist you. If your ticket has been “resolved” but you would like to add something or have an additional…
