Answer: Any ticket you submit will be replied to. It is impossible for a ticket to go unanswered. Please do not post a duplicate ticket for the same reason. This will only have 2 people working on your ticket at 2 different times and can actually create a delay in response to you.
If you have a delay in your response time outside of the times posted, you can email zanderhelpdesk@gmail.com or call (646) 470-7199.
Finally, when creating a support ticket, please be as detailed as possible. Give the product, website, date and time you purchased, the price you paid, your receipt number, how you paid, along with a complete description of your problem. Feel free to include any screenshots or video you made to show the problem.
We look forward to helping you with your problem.
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